Welcome to our FAQ page
Please feel free to read up on our FAQ’s.
Frequently Asked Questions
Here is some of the top Frequently Asked Questions
What are your working hours?
We’re open Monday to Thursday from 7am to 6:30pm, Friday from 7am to 5pm, and Saturday from 7am to 2pm. We’re closed on Sundays and public holidays.
Just a heads up – we close for the holidays from 20 December to 5 January. During that time, we’ll still finish up any existing orders and get them shipped out, but we won’t be taking new orders until we’re back.
How do I book a repair?
Easy! Just give us a call on 071 106 9881, send us a WhatsApp, or drop us an email. Let us know what’s going on with your printer and we’ll sort out a time that works for you. We’ll give you a quote once we’ve had a look at what needs fixing.
How long does a custom order take?
It really depends on what you’re after! Most orders take around 3 to 7 working days. But if you’re looking at something bigger – like a life-size 3D print – that can take up to 3 months. We’ll always give you a realistic timeframe upfront so you know what to expect.
How do I order a 3D printer?
Just get in touch with us via WhatsApp, phone, or email and let us know which printer you’re interested in. We’ll walk you through the options, answer any questions, and help you find the right one for your needs. Once you’ve decided, we’ll sort out payment and delivery for you.
Can I send you my own design to print?
Absolutely! We love working with custom designs. Just send us your file and we’ll take a look. If anything needs tweaking to make sure it prints well, we’ll let you know. We can work with most common 3D file formats.
Can you scan an old part and make a replica?
Yes, we can! This is actually one of our specialities. We’ll 3D scan your old or broken part, clean up the digital model, make any modifications needed, and then print you a replica. Depending on what the part will be used for, we can print it using standard 3D printing or resin for finer details and different material properties.
How quickly will you respond to my message?
We’re pretty quick! On WhatsApp, you’ll usually hear back from us within 10 to 30 minutes. Phone calls we answer straight away. Emails take a bit longer – roughly 30 minutes to an hour.
If you message us after hours or when we’re closed, don’t worry – we’ll get back to you first thing the next working day.
Do you offer delivery?
Yes, we deliver anywhere in South Africa! We work with trusted courier companies like The Courier Guy, RAM Hand-to-Hand Couriers, DSV, Aramex, SkyNet, Super Group, and EPX Couriers. We’ll pick the best option based on where you are and what you’ve ordered.
What's your warranty and liability policy?
We stand behind the quality of our prints and take responsibility for what we sell. If there’s an issue with parts that needed replacing, we’ll provide a warranty on those.
However, once your order has been delivered to you (and for repairs, once it’s handed back and working), we can’t be held liable for any damage that happens after that. Please inspect everything when you receive it and let us know right away if there’s a problem.
Contact Us
Questions about 3D scanning or engineering services? Get expert answers on equipment selection, pricing, technical support, and implementation. Contact our team today.